At Hostao, we believe in providing unlimited support for your server. We do not place any restrictions on the number of tickets or software installations we can perform. We also do not charge any hidden or additional fees, and we guarantee quality services for our customers.

If your server experiences technical issues, we’ll promptly log in to correct the problem. In the event of a frozen or crashed server that prevents us from accessing it, we’ll reboot it from the data center. Our proactive approach ensures you never have to worry about server uptime due to server issues. Rest easy knowing your server is in secure hands.

At Hostao.com, we believe that server performance is crucial for the success of your website. That’s why we have implemented a monitoring system to track your server’s performance. Our team of administrators constantly monitors your server’s performance to ensure it runs smoothly and efficiently. With Hostao.com, you can be assured that your website will have optimal performance and be up and running at all times.

We offer an easy online access option for server monitoring stats, as well as the option to receive these stats via email or phone. This makes it convenient for you to keep track of your server’s performance.

We offer a wide range of server software installation and configuration services to make your server management experience as hassle-free as possible. Our services include the installation of popular software such as WHM/cPanel, Softaculous, RvSkin, RvSiteBuilder, and Kernel, as well as various programming languages such as PHP and Perl, and database management systems like MySQL and PostgreSQL. We can also install security and performance-enhancing tools like ClamAV, Mailscanner, URCHIN, and SSL certificates. In addition, we support video and audio streaming services like FFmpeg, PHP-FFmpeg, Mplayer, flvtool, and LAME.

We handle all technical issues related to cPanel for you. This includes proactively updating cPanel, troubleshooting cPanel errors, fixing bugs, resolving client issues, and more.

If your server experiences any issues and needs to be restored, we will restore all of your backups to bring your server back to its normal state.

If your server experiences a crash or hack, we will identify the cause and rebuild your system from backups.

If you need to transfer your accounts from one server to another, we are here to help with the migration process. We will ensure that you have root access and that your cPanel is running on both the new and old servers.

At Hostao, we offer a Pro-Active System Plan that provides comprehensive server security measures to meet all your needs. Our exclusive and sophisticated security measures ensure a secure and highly resistant server environment that is hard to compromise. With our Proactive solutions on Server Security, you can be confident that your server will always stay up-to-date with the latest top-notch security packages available in the market. We proactively update any outdated server component to the latest stable version to ensure optimal security.

• CHKRootKit – a simple program that detects and relays information to your mail on hacker software
• RootKit Hunter – a tool that scans your site to ensure it does not have vulnerable points such as backdoors
• Securing and Upgrading of SSH Server – secures your site during SSH connections
• APF or CSF Firewall – an extensively used, policy-based Firewall for IP Tables (APF is installed by default, unless CSF request is in place).
• Anti-DOS configuration for APF Firewall – installed to mitigate any denial of service attacks
• Brute Force Detection – scans your site for unauthenticated login attempts and blocks the IP address associated with the attack source
• Firewall Admin – allows you to edit firewall, allow & deny list and configure through WHM.
• Mod_Security – protects against common URL based hack injections (installed upon specific requests only).
• Mod_Evasive – defends http based attacks (installed upon specific requests only).
• host.conf Hardenening protects against the poisoning of the DNS lookup and deters spoofing
• nsswitch.conf Modification – for secure and well-optimized DNS lookups
• sysctl.conf Hardening – protects your TCP/IP stack against syn-flood attacks, among other abuses on the internet
• FTP Hardening – provides security and upgrading services to your FTP software
• Shell Fork Bomb/Memory Hog Protection – monitors the server resources and prevents a logged in user from over-consuming them
• TMP Directory Hardening – helps prevent execution of malicious scripts.

• Secure and Optimize Apache (HTTP) – improves apache performance by making subtle tweaks, in addition to preventing unauthorized access to information
• MySQL optimization – improves MySQL performance

• Log Analysis Software Installation – ensures daily dispatch of emails, and allows one to make changes to the email content upon request
• System Integrity Monitor – constantly monitors the system’s internal processes, checking and restarting any that happens to be down
• SPRI – responsible for scheduling processes according to priority and importance levels, thereby improving the overall performance of the server
• Root Logger – keeps logs of any root access attempts, the timestamp and associated IP address and sends them to you via mail
• MyTOP – a tool installed to monitor threads and processes in MySQL
• MultiTail – makes it easy to simultaneously view multiple log files
• Password Scanner – scans your site and alerts you of any passwords that are common or easy to guess
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• Removal of Unused Software – prevents exploits and waste of resources
• Removal of Old Logs – regain wasted space by deleting old archived logs
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At Hostao, we are happy to install any supported software that you may need on your server upon request, and there is no charge for this service. We are committed to providing you with the tools and software that you need to run your website and business successfully. Just let us know what software you require, and we will install it for you promptly and efficiently.