How can we help?
Quick help paths for hosting, domains, email, WordPress, billing, and direct support contact.
Popular Support Paths
Hosting Setup
Get started with your hosting account, cPanel, and website launch steps.
Domain Management
Review domain registration, transfers, and domain-related support paths.
Email Hosting
Need mailbox setup or Google Workspace guidance? Start here.
WordPress Help
Hosting paths for WordPress sites, setup, and optimization basics.
SSL & Security
Review SSL-related options, security guidance, and hosting safety basics.
Billing & Refunds
Review commercial, billing, and refund-related information.
Frequently Asked Questions
How do I set up my hosting account?
After purchase, use the onboarding details for your control panel and start with your domain, website files, and email setup path.
How do I transfer my domain to Hostao?
Unlock the domain at your current registrar, collect the EPP or auth code, then continue through the domain transfer path supported by Hostao.
How do I set up email with my domain?
For standard hosting email, create the mailbox from cPanel. For business productivity mailboxes, review the Google Workspace path and contact sales if you need a larger rollout.
How do I install WordPress?
Use the installer path included with your hosting account, choose the domain, and complete the setup with your admin details.
How do I get an SSL certificate?
SSL availability depends on the hosting plan, domain, and active setup path. Review your hosting page or contact Hostao to confirm the current SSL path for your service.
What is your refund policy?
Refund eligibility depends on the product and billing terms. Review the refund policy page or contact Hostao support to confirm your specific order path.
Still need help?
If you need account-specific help, billing clarification, or sales guidance, contact the Hostao team directly.